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FAQ for HP Replacement Cartridges
After installing the cartridge, the following error message: “Non-HP Ink” or “Non-HP Cartridges Installed” may appear.
To remove it, press “Proceed”, “Continue” or “OK” and then resume the printing process.
Option 1
Remove and reinstall indicated cartridge until it firmly seats into the slot.
Option 2
If all the cartridges are installed properly, press “OK” or “Continue” to clear the message, and resume printing.
Option 1
Visit the official HP website and choose Support -> Software and Drivers -> Printers.
Then select your printer model. When the download page appears, choose “Firmware” and download the latest one.
When the installation is completed, the cartridges should be recognized by the printer.
Option 2
Turn off the printer and inspect the internal side of the carriage for visible damage to the contact pins. If one (or more)
of the contact pins is slightly bent, repair it with the tool until the pin is easily connected to the cartridge chip. Then gently,
with a dry lint-free cloth, wipe the contacts on the cartridge and carriage to remove any dirt or residue that has built up
during use. Replace the cartridge, turn on the printer and resume printing.
Option 1
The most frequent reason for poor print quality is a clogged printhead, which occurs because of different types of ink
used in the past. In this case, run the printhead clearing cycle 2-5 times to clear out all the dried ink. The feature is
accessible through your printer settings: Settings -> Tools or Services at your printer.
Option 2
If the ink cartridges are replaced after the cleaning cycles and the print quality has not improved, printhead failure may
be the root cause. In this case, contact the printer maintenance service for further instructions.
Turn on the printer and open the cartridge access door. Wait until the carriage stops moving before you continue. Press down on the old ink cartridge and remove it from the carriage.
FAQ for Canon Replacement Cartridges
After installing the cartridge, you may get the following error message: “Non-Original Ink”. To remove this error message,
press Resume, Stop/Reset or Start button and then you can resume the printing process.
Option 1
Hold down the Stop button for 5 seconds to clear the message, and resume printing.
Option 2
Remove the cartridges, and unplug your printer from the power socket for at least 30 seconds. Then plug the printer black in,
switch it on and re-insert ink cartridges until they are firmly seated into the slot. Your printer may still display “Low/Empty ink”
level after this process, but you can press “Continue” or “OK” to resume the printing process.
Option 1 (If your printer is reporting that only one cartridge has the error)
Turn off the printer and inspect the internal side of the carriage for visible damage to the contact pins. If one (or more) of the contact pins is slightly bent, repair it with the tool until the pin is easily connected to the cartridge chip. Then gently, with a dry lint-free cloth, wipe the contacts on the cartridge and carriage to remove any dirt or residue that has built up during use.
Replace the cartridge, turn on the printer and resume printing.
Option 2 (If your printer is reporting errors across the whole set)
If you replaced ink cartridge and the printer shows errors across the whole set, check the compatibility of cartridges since the wrong ink will return an error. After checking for cartridge compatibility, determine which cartridge caused the issue.
Remove all Smart Ink cartridges, re-install the old (empty) cartridges you used before and restart the printer.
Install one of the Smart Ink cartridges, and keep installing new cartridges one-by-one until the error returns. When the problem cartridge is detected, refer to Option 1 to remove the error message.
Option 1
The most frequent reason for poor print quality is a clogged printhead, which occurs because of different types of ink used in the past. In this case, run the printhead clearing cycle 2-5 times to clear out all the dried ink.
This feature is accessible through your printer settings: Settings -> Tools or Services at your printer.
Option 2
If the ink cartridges are replaced after the cleaning cycles and the print quality has not improved, printhead failure may be the root cause. In this case, contact the printer maintenance service for further instructions.
Turn on the printer and open the cartridge access door. Wait until the carriage stops moving before you continue. Press down on the old ink cartridge and remove it from the carriage.
Using compatible/remanufactured cartridges will not void your printer warranty. Federal law prohibits any company from requiring you to purchase only its products and prohibits a manufacturer from voiding your printer`s warranty due to usage of alternative cartridges (Magnuson-Moss Warranty Improvement Act).
Using compatible/remanufactured cartridges will not void your printer warranty. Federal law prohibits any company from requiring you to purchase only its products and prohibits a manufacturer from voiding your printer`s warranty due to usage of alternative cartridges (Magnuson-Moss Warranty Improvement Act).Shipping terms
General Shipping Terms
We offer: Free U.S. shipping on all orders placed on the website, with no minimum order sizes or special exceptions!
You can expect your order to arrive within 3-7 business days.
Expedited Shipping
You may order an expedited shipping offer for the US or international orders. The expedited shipping option can be chosen at check-out.
- for orders within the US, expedited delivery typically takes between 1-2 business days from the date of order shipment and costs just $3.90 per order.
Warranty and return policies
2-year warranty
Buying online can be intimidating: you never know if the product you order will be of good quality or fail in a month. Yet, you don’t need to worry with Smart Ink. When buying from us, you can be absolutely sure in the quality of the products as they are fully backed with a 2-year warranty. Our products are guaranteed for two years for materials and workmanship.
In case you have any issues with the purchased Smart Ink goods, you may contact our Support service anytime and claim warranty service within two years from the date of original purchase.
30 Day return policy
If you accidentally ordered the wrong cartridge model, you may return the items within 30 days of your original purchase. You are entitled to a full refund for any products returned in their original condition and packaging.
Please be aware that shipping and handling charges are refundable only if you received a damaged product or we shipped the wrong item to you by mistake.
*At the moment, we cannot prepare pre-paid labels for you. To cover the cost of return shipping, we will grant you the amount spent on the return shipping cost as smart coins, which you can use to pay for any items on our website.
If you’d like to return any Smart Ink products, please email [email protected], and our customer care team will provide you with instant support.
Product Exchanges
If you have received any defective or damaged products or the ones that you haven’t ordered, you are entitled to a Product exchange. To figure it out, please contact our Support service at [email protected].
